At Emily Travel Hub, we strive to provide high-quality hiking gear, luggage, and travel tech to enhance your journeys. If you are not satisfied with your purchase, our Refund & Return Policy outlines the process and conditions for returning items.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be unused, in its original packaging, and with all tags attached.
- Returns must be initiated within 7 days from the date of delivery.
- Certain items, such as personal-use travel accessories (hygiene products, wearable tech), are non-returnable for safety reasons.
2. Return Process
To request a return, follow these steps:
- Contact us at [[email protected]] within 7 days of receiving your order.
- Provide your order number, details of the item, and reason for the return.
- We will review your request and provide return instructions.
- Ship the item back to us within 3 days after return approval.
3. Refunds
Once we receive and inspect the returned item:
- If approved, your refund will be processed within 5-7 business days.
- Refunds are issued via cash.
Non-Refundable Items:
- Items returned without prior approval.
- Used, damaged, or altered products.
- Personalized or clearance items.
4. Exchanges
We currently do not offer direct exchanges. If you need a different product, return the original item and place a new order.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, notify us within 24 hours of delivery at [[email protected]] with photos, and we will arrange a replacement or refund.
6. Contact Us
For any return or refund inquiries, reach out to us at [email protected].